Thursday, March 25, 2010

Naval Hospital Twentynine Palms Has Many Channels of Communications

By Dan Barber, Public Affairs Officer
Robert E. Bush Naval Hospital

Did you know that the Robert E. Bush Navy Hospital has Face Book, Health Blog and Twitter available on its public facing web site to increase the communication channels to beneficiaries of the hospital and the public in general.

By using these channels of communications for most of the past year, the hospital has increased the visibility of its various programs, clinics and events and at the same time opened up channels to allow two way communications with customers.

Communications from you… the customer… is very important to the leadership of the command. Your input is used to improve services at the hospital. Following appointments here at the hospital some patients are selected to participate in a survey. How it works is, a couple of weeks following a visit you may receive a survey in the mail asking you to rate the service received from your provider. This survey, which is very important to the leadership of the hospital, can be submitted by return mail by using the enclosed envelope; online at the address listed in the letter or by calling the provided toll-free telephone number.

However, you also have the opportunity to fill out a customer comment card available throughout the hospital anytime to register a complaint or to offer a complement to anyone on the hospital’s staff. Also, patients have the option of leaving comments using the Interactive Customer Evaluation (ICE), which is linked from the hospital’s Internet page.

Twitter, Facebook and the Health Blog allows anyone to post comments on articles or items that are posted. The hospital team assigned to monitor these communications will then respond if appropriate.

We just ask that these communications channels should not be used to “air dirty laundry” or circumvent your normal chain of command. The hospital staff will not offer personal opinions on, or enter into debates about, our superiors, the government officials or bodies listed in Article 88 of the Uniform Code of Military Justice, or partisan political issues. Commenter's will be similarly moderated, as this site is continually monitored and in the case of inappropriate comments they will be immediately removed.

To view the Robert E. Bush Naval Hospital web site visit:
https://www.med.navy.mil/sites/nhtp/Pages/default.aspx

If you wish to address your concerns to a live person, the hospital also has customer relations representatives in each clinic or department of the hospital. If you feel that your concerns aren’t adequately addressed at this level the command also has a Customer Relations Officer who can be reached by calling 760-830-2475. This officer is a direct representative of the Commanding Officer.

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