Wednesday, July 22, 2009

New Hospital Appointment Phone Line in Testing Phase

Great news, the long promised new appointment telephone system at the
hospital has now been installed and is currently in the pilot phase. During
this testing phase, if you are still having difficulty reaching an
appointment clerk at 830-2752, you can still contact the Quarterdeck at 830-2190.
Besides receiving external calls, the Quarterdeck responds to many internal
hospital issues and on an occasion you may have to wait a few minutes to
reach the receptionist. The Walk-In Appointment Desk on the 1st Floor near
the TRICARE Service Center is still available from 7:30 a.m. to 3:45 p.m.,
Monday through Friday. The appointment clerks are available to directly
handle your appointment requests for any clinic. The Customer Relations
Officer is also available during normal working hours from 830-2475. The
Customer Relations Officer, whose office is located opposite the Quarterdeck
on the 1st Floor, is available to listen and address your concerns regarding
any issue you may have. Tricare on Line is another
appointment option. Mr. Bob Knight, Template Manager, can be reached at
830-2590 for registration difficulties. You also have the option of
contacting the Outpatient Business Manager, Commander Sharon Kingsberry at
830-2942, if you have not received a call back from someone in Primary Care.
As always, if you are not satisfied with the response time and your concern
is prompting you to get medical care, the Emergency Medicine Department is
always open.

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