Monday, July 27, 2009

Pilot Phase of New Hospital Appointment Line Nears End

The long promised new appointment telephone system at the hospital will not be in the pilot phase for much longer. The hospital is finalizing a few technical discrepancies before announcing that it’s fully operational.

Staff have reengineered several points of entry that will promote the best access for you. Please note: the Walk-In Appointment Desk on the 1st Floor near the TRICARE Service Center is now available from 10 a.m. to 3 p.m. Walk-in requests will be handled at the appropriate Primary Care clinics from 7:30 to 10 a.m. and from 3 to 3:45 p.m.

The Nurse Run Clinic line and the Appointment Cancellation line are now being monitored and handled through Appointment Line 830-2752. Please do not leave messages at X2812 or X2655 as they are no longer being monitored through this venue. Also, when using the new phone system please ensure that you leave messages in the appropriate voice mailboxes. For example, do not leave a message to book an appointment or receive lab results on the Appointment Cancellation Line. These mailboxes are monitored by the right qualified staff member to handle your specific requests.

The Customer Relations Officer is also available during normal working hours from 830-2475. The Customer Relations Officer, whose office is located opposite the Quarterdeck on the 1st Floor, is available to listen and address your concerns regarding any issue you may have.

TRICARE on Line is another appointment option. Mr. Bob Knight, Template Manager, can be reached at 830-2590 for registration difficulties. You also have the option of contacting the Clinic Business Manager, Commander Sharon Kingsberry at 830-2942 if you have not received a return call.

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